Had been having some clashes with the services here. There was the problem of registering my DG number. I did three times of registration and till the “tenat” moments, my number was still unregistered and they kept sms-ing me and urging me to register! Your HEAD ah!!! If dg has a head! How can my three registrations was not approved?? First was quite some time ago, a long time ago, I remembered registering with Za at Midvalley. And being unregistered, during last semester’s exam week, my roomie registered for me at the post office, STILL NOT registered, and finally last thursday night, I tried to register online at the last minute,submitted the form and immediately received a message from dg that my form was accepted and to go to any dg dealers for comfirmation. The next day I went, on my way to Pudu, to the booth at the Putra Gombak terminal, and what a bitchy service I received!! The two women kept saying they don’t know if it’s registered or not, I bet they don’t even understand the English sms!! I could accepted they no-nothing-about-anything if it’s conveyed in a polite manner. They have this rude air between them. I left.

Called the customer service. I don’t know why the tooottt do they have to repeat those ‘press 1 for blablabla press2 for blablabla’ twice. The exact same message twice!!! It seems to go on for minutes!! Got a lady operator, good, she speaks English but still have this rude air, like look-i-know-what i’m doing- and you’re not!! She said since I don’t remember the exact time, date and day of my past registrations, she couldn’t help me. WHAT THE!!! It’s your UNEFFICIENT services, for God’s sake.How can not even ONE of my THREE registrations did not reach those ‘holy’ bureaucratic authority!!!! and you’re blaming for my insufficient info. It was a LONG TIME AGO, damn it. That I have to wait for five working days to confirm my registration, and if it’s still not registered, I have to do some other procedures. With the tone she’s using on me, I felt like throwing my phone hard!! And it so happens, the ever worse network, the line got cut off. And this customer service don’t even try to call me back. So I tried again, got disconnected again, and tried a third time, a male operator answered and he gave a much better service!! POLITE and HELPFUL!! He registered me immediately without any of those 5-working-days thingy, and that I only need to confirm my passport at any of the dg dealers, any time. HOW EASY can that be!! See when you work with a good heart, you’ll get good customers, BAD SERVICE= BAD CUSTOMERS.

And another thing, there’s the bus-driver this morning, who have the ‘good’ heart of letting us down at PUDU, instead of IIUM as usual! And taxi drivers who’s trying to ‘rob’ us poor students early in the morning, and the wasted time waiting for the bus which took a very long time to get started!! They just like to waste time and take things for granted and so the lemau.

These make me more appreciative of SINGAPORE. My good old island!